IT Outsourcing/Helpdesk & Maintenance

Outsourcing IT department – Popular trend for digital transformation today

Your business is entering the DIGITAL TRANSFORMATION phase to reshape the business and develop sustainably but lack a specialized IT team!

😧There are IT staff but do not meet all the criteria:

– Project implementation

– Upgrade infrastructure

– Strategic consulting

– Difficulty in managing the work performance of IT staff

👉𝗗𝗞𝗧𝗘𝗖𝗛 immediately solve all of the above problems with outsourced IT services

☑ Don’t worry about wasting time or costs on recruitment and training.

☑ Professional IT personnel

☑ Fully providing consulting services and comprehensive solution support for businesses.

☑ The cost is only equal to 01 employee

☑ With a team of support experts to ensure the system is not interrupted, quickly fix problems, and commit to security.

IT Services / Helpdesk / Onsite / Remote

Check, anti-virus

Check PC-Workstation status. (CPU, RAM, HDDs) Reinstall the operating system and applications as required. Monitor warns of hardware damage, fixes software errors on the computer.

Equipment maintenance/repair

During the process of identifying errors, DKTECH proactively recommends and contacts hardware or software suppliers, and negotiates costs with a 3rd party.

On-site support/remote handling

All errors will be supported remotely. In case it cannot be handled remotely – DKTECH will be Onsite at the Customer. Unlimited number of remote and onsite support times.

Network Administrator

Server management

Manage and operate server systems such as: Mail Server, Web Server, Exsi 5.5 to 6.7, File Server, ERP…DKTECH supports loaning other devices for replacement if devices encountered errors

Check logs, backups, Monitor

Set up a monitoring system to manage the server including: Network, Ram Server, HDD Server, CPU Server, Power Server…

Preventing and handling malicious code

Set up and install anti-malware system for dedicated servers. Handle problems related to malicious code.

Perform technical weakness detection related to network and server systems. Proactively develop plans and handle weaknesses.

Consulting, design and research

Consulting and handling related to network security. Enhance information security for customers. Continuously research and update new applications and data.