Dac Khai is a unit with many years of experience as well as a pioneer in solutions to install – maintain – upgrade analog PABX systems, IP PBX systems of famous brands such as Alcatel Lucent, Grandstream, Panasonic, NEC, …… We provide PBX maintenance services at affordable prices, quality reputation. With this service, we provide you with a stable operation system and better quality assurance.
WHY CHOOSE DAC KHAI AS A CALL CENTER MAINTENANCE UNIT?
- DAC KHAI is the leading prestigious unit
- DAC KHAI regularly monitors as well as repairs and fixes problems for customers as quickly as possible
- DAC KHAI has a highly skilled technical team dedicated to the profession services.
Steps in maintenance of PABX:
Part 1 Call Center:
– Call Center Hygiene Inspection
– Hardware Test
– Supply of Replacement Components
Desk phones:
– Phone hygiene inspection
– Hardware inspection
– Supply of replacement parts
Part 2: Programming Settings:
– Program basic requirements.
– Install programming and control software if required by customers.
– Set up and record greetings.
Part 3: Remaining Extensions:
– Check the PABX billing software.
– Troubleshoot software issues.
– Check the battery PABX backup device when the power goes out.
– Troubleshoot Backup devices.
– Provide replacement equipment or software
Part 4: Instructions for using and consulting on system upgrades:
– Instructions for using the call center.
– Instructions for using the phone.
– Consulting on telecommunications solutions such as fee saving, call management, call control and recording, customer service center and call center automatic answerer, multi-point telecommunications network connection solution, system stabilization solution and call quality improvement.
